Warranty Policy
Warranty Policy
At Audor Watches, we are committed to delivering quality products and a reliable shopping experience.
All watches purchased through our official website are covered by a 90-Day Limited Warranty against manufacturing defects, beginning on the date your order is delivered.
1. Warranty Coverage
This warranty covers manufacturing defects only, including faults that affect the normal function of the watch under proper use.
The warranty does not cover:
- Accidental damage, drops, impacts, or scratches
- Damage caused by improper use or negligence
- Water damage on products not specifically advertised as water-resistant
- Exposure to chemicals or corrosive substances
- Normal wear and tear
- Damage resulting from unauthorized repairs or modifications
2. How to Submit a Warranty Claim
To request warranty service, please contact our support team at:
Please include:
- Your order number
- A detailed description of the issue
- Clear photos and/or videos showing the defect
Our team will review your request and may ask for additional information if necessary.
3. Warranty Assessment
Warranty claims are typically reviewed within 5 business days after all required information has been received.
You will be notified whether your claim has been approved or declined.
4. Approved Claims
If your warranty claim is approved, Audor Watches may, at its sole discretion:
- Repair the product, when possible;
- Replace the product with the same model;
- Replace it with a similar model if the original is unavailable.
5. Shipping
Customers are responsible for shipping the product to our inspection facility.
If the warranty claim is approved, Audor Watches will cover the cost of shipping the repaired or replacement product back to the customer.
6. Warranty Exclusions
This warranty becomes void if:
- The watch has been modified or repaired by an unauthorized third party.
- Damage results from misuse, accidents, or improper handling.
- The defect is caused by normal wear, cosmetic damage, or improper storage.
- The warranty period has expired.
7. Consumer Rights
This Limited Warranty is provided in addition to any statutory rights that may apply under the consumer protection laws of your country.
8. Contact Us
If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us.
Audor Watches