Refund policy
At Audor Watches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.
1. Return Period
You may request a return within 14 calendar days from the date your order is dselivered.
To begin a return, please contact our support team at:
Our team will provide all return instructions.
2. Return Eligibility
To qualify for a refund, the item must:
- Be unused and unworn.
- Be returned in its original packaging.
- Include all accessories and protective materials.
- Be in the same condition in which it was received.
Returns that do not meet these requirements may be declined.
3. Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service for all returns.
4. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method within 14 days.
Depending on your bank or payment provider, additional processing time may apply.
5. Non-Returnable Items
Refunds cannot be issued for:
- Products showing signs of use.
- Items returned without original packaging.
- Products damaged by misuse or improper handling.
- Returns requested after the 14-day return period.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number.
- A brief description of the issue.
- Clear photos or videos.
We will resolve the issue as quickly as possible at no additional cost.
7. Order Cancellation
Orders may be cancelled within 24 hours of purchase.
After this period, your order may already be in processing or dispatched and cancellation may no longer be possible.
8. Contact Us
If you have any questions regarding returns or refunds, our support team is here to help.
Email: support@audorwatches.com