Shipping policy
At Audor Watches, we are committed to providing a smooth and transparent shipping experience. Please review the information below regarding order processing, shipping, and delivery.
1. Order Processing
All orders are processed within 2–5 business days after payment confirmation.
During periods of high demand, promotional events, or holidays, processing times may be slightly extended.
2. Estimated Delivery Time
Once dispatched, estimated delivery times are:
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Other destinations: Delivery times vary depending on the destination country.
Please note that delivery times are estimates and may be affected by customs clearance, carrier operations, weather conditions, or other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method selected.
From time to time, Audor Watches may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
4. Order Tracking
All orders include a tracking number.
Tracking information will be sent by email once your order has been dispatched.
Please allow 2–5 business days for tracking information to become active after shipment.
5. Customs Duties & Taxes
International orders may be subject to import duties, VAT, customs fees, or other local taxes imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
6. Delivery Delays
Although we work with trusted logistics partners, delays may occur due to:
- Customs inspections
- Severe weather
- Public holidays
- Carrier delays
- Incorrect or incomplete shipping information
- Other events beyond our reasonable control
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an order is returned because of an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required for reshipment.
8. Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the package and product (if applicable)
Our support team will investigate the matter and provide an appropriate solution.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact our support team.
Audor Watches